We sent out all our parcels from the Netherlands using standard shipping by PostNL. We ship out the shoes double boxed including insurance.
We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date.
We ship to the countries listed below. If you live somewhere that’s not in the list, we’re very sorry - hopefully we will be able to ship to your country shortly!
Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guyana, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam
Shipping transfer times vary per country. Below you will find estimate transfer times:
Benelux: 1-3 working days
Europe: 3-7 working days
Rest of the world 7-14 working days
Factors that can cause delays include slow international custom clearance, busy holiday seasons and extreme weather conditions.
When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price.
When ordering outside EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
Please not that you may have to pay tax and duties outside of the EU. The exact amount depends on the country and ordered goods. For more information you can contact your local customs office. Please note that we do not determine the taxes and import charges and that we cannot refund you these charges.
If you have any other questions, feel free to contact us.
Our customer support is open during European office hours, 9:30 am – 6 pm CET.
We strive to answer all questions within 12 business hours.