Returns & Exchanges

Return policy

Returning a product is always possible by sending the product(s) back to us. Email us at support@offsetbrand.com with your order number and the reason for return. When requesting a return or exchange, make sure to mind the following information:

You can return your order within 14 calendar days after receiving your parcel. All goods are inspected upon return and should be clean and unworn, ready to be sold again. For your own convenience, and ours, please return the shoes in the shipping box you’ve received them in or use another sturdy box to make sure we receive the goods in optimal condition. 

We aim to process any returns or exchanges within 14 calendar days and will contact you once the process is completed. Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.

Any returns that do not comply with the aforementioned may be denied at discretion of OFFSET.

 

Return address:

Offset Fashion BV

Jansdam 2a

3512 HB Utrecht

Netherlands

 

International returns

All returned items should be declared as ‘Returns and Repairs of Dutch Merchandise’ on the customs declaration. This should be written on the packaging as well as in the declarations form. Returned packages that don’t have this mention may not be successfully delivered to our office and might be subjected to additional fees. 

 

 Incorrect order

We aim to provide a smooth and easy order process. If you experience any issues with your order, please contact us on (+31) 85 13 02 931, or email us at support@offsetbrand.com. Please include your order reference at all times when emailing customer services.

Our Customer Service is available during weekdays from 9:30 am until 18:00 pm (CET).